"Shifts and rosters" answers one question: who is supposed to work when. Today you control this in two places, and both feed the booking calendar so reception never books a team member outside their hours. A dedicated roster builder is on the way, but you do not need it to run a clinic with set working hours.

Coming soon. A purpose-built roster page (named shift templates, drag-and-drop weekly planning, shift swaps, on-call rotas, coverage rules, and publish-and-notify) is not built yet. Until it ships, use the two surfaces below. They cover fixed and per-person weekly schedules, which is what most clinics need.

Where scheduling lives today#

There are exactly two places, and they stack:

Branch working hours set the default open hours for a location.
Team member availability sets when a specific person is bookable. A member can follow their branch's hours or run a custom schedule.

Branch working hours#

Go to Settings → Branches, open a branch, and use the Work Schedule tab. For each day of the week (Sunday through Saturday) you turn the day on or off and set a start and end time. You also pick the branch Time Zone. The same drawer has a Time Break tab for recurring breaks and a Time Off tab for branch closures.

Team member availability#

Go to HR → Team Members, open a person, and find Bookings → Work Schedule. Two things matter here:

Show on booking calendar. When this is off, the person does not appear as a bookable operator on the staff calendar.
Use schedule from. Pick one of the member's branches to inherit that branch's hours, or pick Custom to set their own per-day hours. Inherited hours show as read-only; a day with no hours shows Not Available.

The Bookings → Time Break tab sets that person's recurring breaks, and Bookings → Services lists which services they deliver.

What the schedule controls#

Both layers feed availability on the booking calendar. Reception can only book a team member during their scheduled hours at the right branch, so there is no risk of booking someone on a day they are off. Under the hood this is a recurring weekly availability rule per person per branch, plus per-date exceptions for one-off changes.

Time off and one-off changes#

Approved leave from the Time off module removes a person from the calendar for those dates. One-off changes for a single date (out for the afternoon, an extra slot, a different start and end) are handled as date-specific exceptions rather than as a recurring schedule change, so the weekly pattern stays intact.

Not built yet#

These are genuinely missing today, so do not expect them in the app: